Our Policies as of 2011

                      Custom Orders:

                                                  All deposits and payments made on custom orders and work are not refundable, nor returnable.   

                                                 Remember, these items are made to the dimensions of YOUR fireplace. Every fireplace and person's decor are different.

                                       This is why accuracy of your order and dimensions are extremely important for a product you will be happy with.  

                      Returns:

                                 If you are not satisfied with the stock item(s) you've ordered/purchased (excluding custom made or custom orders),

                                                    you may return the item within ten (10) business days. Your item(s) should be in the original protective wrapping and box(s), if provided,

                                                                along with the assembly directions and must be accompanied by your sales receipt. ( If you do not have your reciept, a store exchange

                                                    or credit will be given/issued!  Please be advised if you paid by check, your check must have cleared before we can issue said refund.

                                                    (This usually takes five to ten business banking days.)

                                                     Please be aware that if you ordered online via one of our web sources restocking fees may apply!

                                                  Ship the product to: Cape Cod Fireplace Shop, 218 Schoosett Street, Rte. 139,Pembroke, Ma. 02359.

                                                    or 690 Yarmouth Road, Hyannis, Ma. 02601

                                                   Ship the item(s) through either UPS (United Parcel Service) or USPS (United States Parcel Service).

                                                   Both offer insurance on items shipped and can be tracked to ensure deliverability.

                                                    Customers are responsible for any shipping fees of the returned or exchanged item(s) if not returned in person.  You may return

                                                    your item(s) to either of our locations.

                                                  Please contact ahead of time at either (781) 829-2252 or (508) 775-2511 to alert us of your return. When we have received your

                                                   item and verify all its contents,  we will promptly authorize credit.

                      Refunds:

                                                                 Refunds will be issued only if your reciept is accompanied by the unused item(s) being returned.  Your refund will be given/issued

                                        in only the same tender as it was purchased. 

                                         We do not give refunds on/for gift certificates as a regular practice.  Under extenuating circumstances only, governed by the owner

                                         do we ever refund a gift certificate!  If the owner governs a refund, make note:  It is only refunded to the actual purchaser and not to the giftee!

                                          (See gift certificate policy for more information on gift certificates.)

                                         We do not refund measuring fees, or deposits for custom orders/work, or any type of service call.

                      Exchanges:

                              We are more than happy to exchange an unused item for you.   It is preferred you have your sales receipt with you. 

                              We do realize that many of our customers travel a great distance to do business with us.  Therefore if you are not a

                                                     a year round resident we will do our best to accommodate your exchange needs.    Meaning we will usually grant an exchange

                                                     past our ten business day return policy.  We will usually grant a thirty calender exchange time frame.  Please call one of

                                                     stores and speak to a management team member to arrange these types of exchanges.

                                     Gift Certificate Policy:

                                                   Gift certificates expire from one year of date of issue, unless otherwise authorized by the owner of the company.

                                                   Gift certificates are only redeemable to the person(s) they have been issued for. You can not transfer to another giftee. 

                                                   When you redeem your gift certificate please make sure you have a valid picture ID with you. 

                                                   To redeem a lost gift certificate  you must present the original purchaser receipt.  Copies are not acceptable!

                                                   We do not reissue lost gift certificates!

                                                   We do not give refunds on/for gift certificates as a regular practice.  Under extenuating circumstances only, governed by the owner

                                                                   do we ever refund a gift certificate!  If the owner governs a refund, make note:  It is only refunded to the actual purchaser and not to the giftee!

                       Service calls on products we sell only.  

                                                                 Should you require a service call, please be aware that our base service fee starts at $ 65.00.   Price depends on service zone.

                                                                 You are responsible for this appointment fee prior to or at time of service.  No exceptions.  This does not include parts and or labor

                                                                  for said repair(s). 

                      Privacy Policy: 

                            We value your privacy, just as we do our very own. We, at Cape Cod Fireplace, will not share/sell information we obtain

                                                   from you while you are our customer with unrelated third parties (except as required by law).

                    Our Web Host Privacy Policy: 

                              Please click on the link provided for our web hosts privacy policy.

http://bluehost.com/terms    and view section 6.

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